Service
Experience
Camp

02-03 November 2018 in Berlin, Germany

This year's topic:

Crafting delight -
delivering value

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The Service Experience Camp
connects professionals and experts
beyond business cards.

Meet the participants

It is a festival-like
event with open sessions
ranging from workshops to
discussions and everything
you want to make out of it.

Send your Session Proposal

You can engage with international
thought leaders and other
inspiring minds of the
Service Innovation scene.

Meet the speakers
  • Tini Reiter

    Director of Strategy

    Kaiser X Labs | Munich

  • Alistair Duggin

    Head of Accessibility

    UK Government Digital Service

  • Hannah Kops

    Head of Experience

    Transport for London

It is more than two days packed
with inspirational talks,
interactive open sessions
and enough time to mingle.

FRIDAY - 02.11
8:30
Registration & Breakfast snack
9:30
Welcome & Openning
9:45
Key talk
10:15
Open Session Planning for Day 01
11:00
Coffee Break
11:20
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:20
Lunch
13:50
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
16:00
Coffee Break
16:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
17:40
Key talk
18:05
Key talk
18:30
Wrap-up
17:30
Reception
22:30
End of the Day 01
SATURDAY - 03.11
9:00
Breakfast snack
9:45
Welcome
10:00
Key talk
10:25
Key talk
10:50
Open Session Planning for Day 02
11:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:30
Lunch
14:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:10
Key talk
15:35
Panel discussion
16:00
Wrap-up
16:30
Network & Coffee
17:30
The End

These are the community members that
are sponsoring this year's camp.

The volunters are the helping
hands and minds that make the
Service Experience Camp happen.

Become a volunteer

Kalkscheune
Johannisstraße 2
10117 Berlin

Organizers

The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better. The group consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan, Mauro Rego and Olga Scupin. Together they organised seven 48-hour design jams and Service Design Drinks, a regular meet-ups visited by up to 150 people. In the last seven years more than 3500 participants joined Service Design Berlin’s events.