Service
Experience
Camp

02-03 November 2018 in Berlin, Germany

This year's topic:

Crafting delight -
delivering value

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The Service Experience Camp
connects professionals and experts
beyond business cards.

Meet the participants

It is a festival-like
event with open sessions
ranging from workshops to
discussions and everything
you want to make out of it.

See proposals
  • Clive Lavery for Adobe

    Don't let your Service be speechless!

    Are you a UX/UI or Service designer who’s wondering how to survive in a world where voice assistants like Alexa and Siri are becoming embedded in everyday human interactions? If Voice really is the next big thing, what does this mean for the established methods and tools we’re using to design meaningful, screen-based experiences and services? And can we apply what we know about graphical user interfaces (GUIs) to the restricted world of voice user interfaces (VUIs)? In this session you will discover: The present limitations and future opportunities of voice; What to consider when designing for VUIs versus GUIs; When to consider multimodal approaches that combine VUI and GUI; Skills, tools, and methods you can apply and what you need to learn; How to get excited about voice and sound as design ingredients.

    #voiceinterface #vuixgui

  • Bettina Köbler

    A playful approach to creating future scenarios

    This workshop works towards activating the existing knowledge of participants about the world around them with a view towards using this knowledge in proposing and creating future scenarios.
    Participants will become familiarised with a playful approach in moving from interpreting the present into projecting future (desired) scenarios.

    #playful #future-scenarios #co-creative

  • Martin Jordan

    15 characteristics of good services

    What makes a good service? Initiated by the UK Government’s Director of Design Lou Downe, the user-centred design community spent the last months defining 15 characteristics of services that work well for their users. In this workshop, we will discuss, review and test these attributes with the services you are working on.

    #servicedesign #servicequality #delightandvalue

Send your Session Proposal

You can engage with international
thought leaders and other
inspiring minds of the
Service Innovation scene.

Meet the speakers
  • Jay Kaufmann

    Head of Product Design

    Zalando | Berlin

  • Alistair Duggin

    Head of Accessibility

    UK Government Digital Service

  • Maria Lumiaho

    Design Director

    Finnair | Helsinki

The Service Gazette lets you follow
the discourse of the co-conference
in printed form and read speakers’
and other experts’views on the theme

Read past editions

Meet and engage with the
community in insighful events
delivered by our partners.

Join the Satellites

It is more than two days packed
with inspirational talks,
interactive open sessions
and enough time to mingle.

FRIDAY - 02.11
8:30
Registration & Breakfast snack
9:30
Welcome & Openning
9:45
Key talk - Maria Lumiaho / Finnair
10:15
Open Session Planning for Day 01
11:00
Coffee Break
11:20
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:20
Lunch
13:50
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
16:00
Coffee Break
16:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
17:40
Key talk - Karolina Kohler / Kaiser X
18:05
Key talk - Temi / Blinkist
18:30
Wrap-up
19:30
Reception
22:30
End of the Day 01
SATURDAY - 03.11
9:00
Breakfast snack
9:45
Welcome
10:00
Key talk - Hanna Kops / Transport for London
10:25
Key talk - Frankie Abralind / Sibley Hospital
10:50
Open Session Planning for Day 02
11:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:30
Lunch
14:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:10
Key talk - Jay Kauffmann / Zalando
15:35
Key talk - Alistair Duggins / UK Government Digital Service
16:00
Panel discussion
16:25
Wrap-up
16:45
Network & Coffee
17:45
The End

These are the community members that
are sponsoring this year's camp.

Kalkscheune
Johannisstraße 2
10117 Berlin

Organizers

The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better. The group consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan, Mauro Rego and Olga Scupin. Together they organised seven 48-hour design jams and Service Design Drinks, a regular meet-ups visited by up to 150 people. In the last seven years more than 3500 participants joined Service Design Berlin’s events.