Service
Experience
Camp

18-19 November 2016 in Berlin, Germany

The Co-Conference
for Service Innovators

This year's topic:

Design for Impact

Play Video

The Service Experience Camp is
your chance to connect to other
professionals and experts
beyond business cards.

Meet all participants
  • Marion Fröhlich

    UX Design Manager

    SAP

  • Jan Schmiedgen

    Innovation Facilitator

    Freelancer

  • Frankie Abralind

    Experience Designer

    Sibley Memorial Hospital

  • Harald Sævareid

    Studio Manager | Designer

    Halogen

  • Thomas Fröhlich

    Senior UX & Systems Designer

    HERE

  • Jennifer Loser

    Service Designer

    sedes research

  • Mable Owens

    Junior Service Design Expert

    Galopp

Be part of a festival-like
event with open sessions
ranging from workshops to
discussions and everything
you want to make out of it.

See all proposals
  • Harald Sævareid, Mats Hage Eikemo & Kristian Pålshaugen

    Design for critical situations

    Critical situations require a different kind of designer. How can we design to keep the human in the loop? HALOGEN is sharing how they work with design for critical situations, from oil rig control rooms and ship bridges to health care and medical devices.

    #criticaldesign #humanfactors #manmachineinteraction

  • Martin Jordan & Maria Izquierdo

    Data & Services

    To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
    But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
    As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.

    #dataprivacy

  • Quinn Qian

    A Smile in the Mind

    Ruby slippers, the Delorean, a pink bar of soap; these items are powerful pieces of cultural vocabulary, metaphors which remind us immediately of the movie they're from. However, when conveying information in services (including poster design), messages are usually painfully straightforward, robbing users/audiences of the potential "Ding!" of excitement when a visual metaphor shifts from image into meaning. In this workshop, come along with Quinn (:D) as she applies her experience designing posters in the film industry and her general enthusiasm for pictorial puns to consider the equivalent role of visual metaphors in service experiences.

    #doubletake

Send your Open Session Proposal

Engage with international
thought leaders and other
inspiring minds of the
Service Innovation scene.

Meet all speakers
  • Simone Carrier

    Head of Service Design

    FutureGov / London

  • Anna Stenros

    Chief Design Officer

    City of Helsinki

  • Markus Müller

    Head of Product

    N26 / Berlin

More than two days packed
with inspirational talks,
interactive open sessions
and enough time to mingle.

FRIDAY - 18.11
8:30
Registration & Breakfast snack
9:30
Welcome & Openning
9:45
Key talk by Anne Stenros, City of Helsinki
10:15
Open Session Planning for Day 01
11:00
Coffee Break
11:20
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:20
Lunch
13:50
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
16:00
Coffee Break
16:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
17:40
Key talk by Markus Müller, N26
18:05
Key talk by Tracy Rolling, Philips
18:30
Wrap-up
17:30
BCG Digital Ventures Reception
22:30
End of the Day 01
SATURDAY - 19.11
9:00
Breakfast snack
9:45
Welcome
10:00
Key talk by Marc Stickdorn, Author SD Doing
10:25
Key talk by Sneha Khullar, Ryanair Labs
10:50
Open Session Planning for Day 02
11:30
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
12:30
Lunch
14:00
5 Parallel Open Sessions
Open
Session
Open
Session
Open
Session
Open
Session
Open
Session
15:10
Key talk by Simone Carrier, FutureGov
15:35
Panel discussion
16:00
Wrap-up
16:30
Network & Coffee
17:30
The End

These are the companies that
support this year's camp.

And these are our
amazing media partners.

Organizers

The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better. The group consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan, Mauro Rego and Olga Scupin. Together they organised seven 48-hour design jams and Service Design Drinks, a regular meet-ups visited by up to 150 people. In the last five years more than 2800 participants joined Service Design Berlin’s events.