18-19 November 2016 in Berlin, Germany


The Co-Conference
for Service Innovators

#SXC16 Topic

Design for Impact

The Service Experience Camp is
your chance to connect to other
professionals and experts
beyond business cards.

Meet all participants
  • Marion Fröhlich

    UX Design Manager


  • Jan Schmiedgen

    Innovation Facilitator


  • Frankie Abralind

    Experience Designer

    Sibley Memorial Hospital

  • Harald Sævareid

    Studio Manager | Designer


  • Thomas Fröhlich

    Senior UX & Systems Designer


  • Jennifer Loser

    Service Designer

    sedes research

  • Mable Owens

    Junior Service Design Expert


Be part of a festival-like
event with open sessions
ranging from workshops to
discussions and everything
you want to make out of it.

See all proposals
  • Frankie Abralind

    Hospitals Are Effed and Only XD Can Save Them

    In a typical American hospital, there are at least 15 distinct touchpoints on the day of a patient's visit before the main activity (an appointment with a doctor, for example) begins. You know who designed those touchpoints? Nobody. Of course patients are stressed out! People who come to hospitals seeking care can be made worse by experiences that lack intentionality. They can also be made better by well-designed experiences. Join this session to hear true stories from experience designer Frankie Abralind's work at Sibley Memorial Hospital in Washington, D.C., home of the first hospital-based dedicated innovation center in the U.S

Send your Open Session Proposal

Engage with international
thought leaders and other
inspiring minds of the
Service Innovation scene.

Meet all speakers
  • Simone Carrier

    Head of Service Design

    FutureGov / London

  • Chris Howroyd

    Services Director

    SH:24 / London

  • Markus Müller

    Head of Product

    N26 / Berlin

This is what people of last year's
Service Experience Camp
said about the event

  • "I don’t know of any other place, where service design is in such strong focus."

    Thomas Schörner

    Senior User Experience Designer


  • “Many interesting people and insights from widely different fields in a rather open and informal atmosphere”.

    Bram Hendriks

    Manager User Experience

    Robert Bosch GmbH

These are the companies that
believe and support this year's
Service Experience Camp.

And these are our
amazing media partners.


The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better. The group consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan, Mauro Rego and Olga Scupin. Together they organised seven 48-hour design jams and Service Design Drinks, a regular meet-ups visited by up to 150 people. In the last five years more than 2800 participants joined Service Design Berlin’s events.