02-03 November 2018 in Berlin, Germany
for Service Innovators
The Service Experience Camp
Meet all 2016's participants
connected professionals and experts
beyond business cards.
Check here to see who came in 2016.
UX Design Manager
Sibley Memorial Hospital
Studio Manager | Designer
Senior UX & Systems Designer
Junior Service Design Expert
It was a festival-like
See all 2016's proposals
event with open sessions
ranging from workshops to
discussions and everything
you want to make out of it.
Get a taste of what was
presented in 2016.
Design for critical situations
Critical situations require a different kind of designer. How can we design to keep the human in the loop? HALOGEN is sharing how they work with design for critical situations, from oil rig control rooms and ship bridges to health care and medical devices.
#criticaldesign #humanfactors #manmachineinteraction
Data & Services
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
A Smile in the Mind
Ruby slippers, the Delorean, a pink bar of soap; these items are powerful pieces of cultural vocabulary, metaphors which remind us immediately of the movie they're from. However, when conveying information in services (including poster design), messages are usually painfully straightforward, robbing users/audiences of the potential "Ding!" of excitement when a visual metaphor shifts from image into meaning. In this workshop, come along with Quinn (:D) as she applies her experience designing posters in the film industry and her general enthusiasm for pictorial puns to consider the equivalent role of visual metaphors in service experiences.
You could engage with internationalMeet all 2016's speakers
thought leaders and other
inspiring minds of the
Service Innovation scene.
It was more than two days packed
with inspirational talks,
interactive open sessions
and enough time to mingle.FRIDAY - 02.118:30Registration & Breakfast snack9:30Welcome & Openning9:45Key talk10:15Open Session Planning for Day 0111:00Coffee Break11:205 Parallel Open SessionsOpen
Session12:20Lunch13:505 Parallel Open SessionsOpen
Session15:005 Parallel Open SessionsOpen
Session16:00Coffee Break16:305 Parallel Open SessionsOpen
Session17:40Key talk18:05Key talk18:30Wrap-up17:30Reception22:30End of the Day 01SATURDAY - 03.119:00Breakfast snack9:45Welcome10:00Key talk10:25Key talk10:50Open Session Planning for Day 0211:305 Parallel Open SessionsOpen
Session12:30Lunch14:005 Parallel Open SessionsOpen
Session15:10Key talk15:35Panel discussion16:00Wrap-up16:30Network & Coffee17:30The End
And it is the perfect opportunitybecome a partner
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The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better. The group consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan, Mauro Rego and Olga Scupin. Together they organised seven 48-hour design jams and Service Design Drinks, a regular meet-ups visited by up to 150 people. In the last five years more than 2800 participants joined Service Design Berlin’s events.