Key Talks

  • Insightful 15-minutes presentations.
  • Eight inspiring key talks from leaders of the service industry.
  • Real examples and lessons of how to design for impact.
Watch 2016's talks

2016's Keytalk Speakers

In order to bring the best insights
and inspiration for the two days,
we have invited experienced thought
leaders from the public and the private sector
to discuss how to design for impact.

  • Dr Anne Stenros

    Chief Design Officer

    City of Helsinki

    Play Video

    Redefining the citizen experience and reshaping how a city ands its citizen interact

  • Sneha Khullar

    UX Manager

    Ryanair Labs, Dublin

    Play Video

    Reimagining and transforming the digital travelling experience

  • Simone Carrier

    Head of Service Design

    FutureGov / London

    Play Video

    Making ourselves redundant:
    delivering impact by building design capabilities

  • Markus Müller

    Head of Product

    N26 / Berlin

    Play Video

    Banking by design and building the world's best banking experience

  • Tracy Rolling

    Product Owner

    Philips / Amsterdam

    Play Video

    How do you talk to users when the technology you work with barely exists?

  • Marc Stickdorn

    Writer, Enterpreneur and Trainer

    Service Design Doing

    Play Video

    On lean agile design thingything and moving from thinking to doing