- Insightful 15-minutes presentations.
- Eight inspiring key talks from leaders of the service industry.
- Real examples and lessons of how to design for impact.
In order to bring the best insights
and inspiration for the two days,
we have invited experienced thought
leaders from the public and the private sector
to discuss how to craft delight and deliver value.
Senior UX Researcher and Strategist
Kaiser X Labs | Munich
Designing for future life events – insurance and pension services
Head of Accessibility
UK Government Digital Service
How making services accessible benefits all users
Head of Experience
Transport for London
Future-proof design for urban mobility in growing cities
Experience Designer and Professor
On designing healthcare from within